Support
Support
Updated October 13, 2026 · IS-Opts.ai, operated by IS Companies
Help for the IS-opts mobile app. A forgotten password can be reset from section 2; other sign-in and access questions are answered fastest by your company's IS-opts administrator, and everything else has an address below.
1.Who the app is for
IS-opts is the field companion to the IS-Opts.ai operations platform. It is for employees and crews of IS Companies and the businesses it works with. There is no public sign-up: your company's IS-opts administrator creates your account and decides which workflows you see in the app.
2.I can't sign in
Sign in with the same email address and password you use for IS-Opts.ai on the web.
Forgot your password? Choose “Reset your password” below and enter the email address on your account; the same option is on the IS-Opts.ai sign-in page as “Forgot password?”. If an active account exists for that address, a reset link is emailed to it; the link works once and expires after 60 minutes. Choose a new password, then sign in to the app with it. Your other signed-in devices are signed out when the password changes.
Reset your passwordGo to the sign-in page
If the app still says your credentials are invalid, no reset email arrives, or you see an empty home screen after signing in, contact your company's IS-opts administrator: they can confirm your account is active, reset your password for you, and assign the workflows your role needs.
3.Something in the app is not working
Write to privacy@is-companies.com. Include the version and build shown at the bottom of the Account tab, or of the More screen if your company uses the Projects workspace, along with your iPhone or Android model and its OS version, what you were doing when the problem appeared, and a screenshot if you have one.
Receipts, field forms and fleet work orders that you file while offline are kept on the device and sent as soon as you are back on signal. The Activity tab shows where each one stands.
The Projects workspace is different in this release: it runs on sample data. What you file there queues under Projects → Sync and stays on the device rather than reaching the platform, so do not use it to record work that has to count.
4.Privacy and data requests
How the app and the platform handle information is described in the Privacy Policy. Requests about your personal information — access, correction, or deletion — go to privacy@is-companies.com.
5.App updates
Updates arrive through the App Store, Google Play, or TestFlight, depending on how your company distributes the app. When a screen tells you to update, install the new version before continuing: older builds stop working against the platform once their API is retired.